Return Policy

Return Policy

At Evodia, customer satisfaction is our highest priority. We understand that choosing a fragrance online can be challenging, which is why we maintain a fair and transparent return policy.

Roll-On Perfumes

If you believe the fragrance you received does not reasonably match the original inspired scent, you may request a return.

Please note:

• Our perfumes are designed to achieve approximately 90–95% scent similarity to the original fragrance.

• Return requests must be submitted within 5 days of receiving the product.

• Since fragrance perception can vary from person to person, return requests must be based on a reasonable and valid concern.

• Every return request is reviewed individually before approval.

Spray Perfumes

Spray-format perfumes are not eligible for return due to fragrance preference or scent similarity.

Once a spray perfume has been used, even a few sprays, it can no longer be sold as a new product to another customer. To ensure hygiene, quality, and fairness for all customers, we do not accept returns on opened spray perfumes.

However, you will be eligible for a return or exchange if the product arrives with any of the following issues:

• The bottle is broken or damaged during delivery.

• You receive the wrong perfume due to our mistake.

• The product has a manufacturing or packaging defect.

• The spray atomizer is faulty or does not function properly.

In these cases, please contact us within 5 days of receiving your order and provide clear photos or videos of the issue. Our team will review the request and arrange a replacement or return if it is approved.

General Return Conditions

To be eligible for a return:

• The request must be made within 5 days of receiving the product.

• The product should not be intentionally damaged or excessively used.

• Proof of purchase or your order number may be required.

How to Request a Return

Please contact our customer support team with:

• Your order number

• A brief explanation of the issue

• Photos or videos (if applicable)

Our team will review your request and guide you through the next steps.

At Evodia, we value the trust our customers place in us and remain committed to providing premium-quality perfumes along with reliable customer service.