Refund Policy
- At Evodia, we are committed to providing products of exceptional quality, and we prioritize thorough quality assurance processes to uphold our high standards. Accordingly, refunds are not generally offered for perfumes once they have been shipped, with exceptions made only in the case of verifiable defects or errors in the delivered item.
- Should you receive a product that appears defective or incorrect, please notify our customer service team within 48 hours of receipt. Upon receiving your report, our team will promptly evaluate the claim. If validated, we will proceed to offer a replacement or an appropriate resolution tailored to the specific circumstances.
- This approach reflects our commitment to ensuring that every customer receives only the finest quality fragrances. All refund requests are carefully reviewed with a focus on fairness and customer satisfaction, underscoring our dedication to excellence in both product quality and customer service.
